Zenvest is authorised to provide financial advice under a Financial Advice Provider licence issued by the Financial Authority to InsureRight. Zenvest and InsureRight belong to the New Park Group.

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The types of financial advice products we can give advice on are:

• Home loans

• KiwiSaver

• Life, health, trauma and permanent disablement cover, income protection

 

Who we work with

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Mortgage commission

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On settlement of a loan or issuance of an insurance policy, we receive a commission from the product provider. This is generally an upfront payment but may also include a renewal or trail commission. Commission remunerates financial advisers for their advice and to cover expenses associated with running a business, which includes levies to NZFSG.

 

We recommend the best product for your purpose regardless of the type and amount of commission by:

• Following an advice process to understand your needs and goals

• Making recommendations that align with your needs and goals

• Receiving regular training on how to manage conflicts of interest

• Providing you with a schedule showing commission amounts and types by product provider

 

Fees and Expenses

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There is no cost to our clients for the financial advice we provides for a mortgage, KiwiSaver or insurance, unless advised in advance.

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There are two exceptions to this general position.

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1. If we do not receive a commission. Any fee would be agreed and authorised by you in writing before we complete the services, and would be based on an estimate of the time spent providing the advice. This may arise in the rare event we provide services in relation a product that is offered by a provider that we do not hold an accreditation with, or a product that is outside our usual arrangements with our product providers.

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2. If a product or service provider requires we repay commission within 27 months of settlement of your mortgage or issuance of your risk insurance policy. Any fee would be no more than $2,500 (plus GST) and calculated based on a rate of $250 (plus GST) per hour of the financial adviser’s time spent providing services to you in connection with the applicable mortgage or insurance. The fee charged will not exceed the amount of commission clawed back from the lender.

 

Should we need to charge you a fee, you will be invoiced and will be given 30 days to make payment.

 

Conflicts of Interest

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If there are any conflicts of interest apart from commission that could potentially influence the advice that we give, these will be shown in your Financial Adviser’s Disclosure  Guide.

 

Complaints

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We are committed to dealing quickly and appropriately with any complaints. In the first instance, please call us on 027 502 8081 or email info@zenvest.co.nz.

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When we receive a complaint, we will follow our internal complaints process:

• We will acknowledge receipt of your complaint, and record it our Complaints Register and notify our Licence Holder.

• We may want to meet with you to better understand your issues.

• We will investigate your complaint and provide a response within 10 working days. 

 

If we cannot agree on a resolution you can refer your complaint to our external dispute resolution service. This service is independent and will cost you nothing and will assist us to resolve things with you.

 

You can contact FSCL by emailing complaints@fscl.org.nz or calling 0800 347 257, or in writing to FSCL, PO Box 5967, Wellington 6145.

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Our Duties

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Anyone within our business giving advice is bound by and supports the duties set out in the Financial Markets Conduct Act 2013. These duties are:

• Meet the standards of competence, knowledge, and skill and the standards of ethical behaviour, conduct and client care set out in the Code of Professional Conduct for Financial Advice Providers

• Give priority to your interests

• Exercise care, diligence and skill